How to Return/Exchange Items

How do I return/exchange an item to Fifth & Glam?

Look for the return form in your package. Complete the form, indicating why you are returning the item and if you prefer a refund or an exchange. Returned items must be in their original, unworn, and new condition. A refund for returns will be made promptly upon receipt of the item. Shipping and processing charges are non-refundable. We do not accept COD's and any item sent "Return to Sender" is not usually received.

If you have misplaced your return form, that's fine. Simply enclose a note in the return with your name, address, phone number, and a brief explanation. If the item was a gift, please include the name and address of the person who gave you the item if possible.

Return/Exchange On Your Own

Complete and enclose the RETURN FORM located on the back of your PACKING SLIP and indicate whether the item is a return or an exchange.
Wrap your return securely in its original box and ship it using insured Parcel Post.

Address package to:

Fifth & Glam

Returns and Exchange Dept.

1356 Williams Street

Chippewa Falls, WI 54774

If you require further assistance with your return, simply call one of our customer service representatives toll-free at 1-877-526-5920. Customer Service representatives are available 7 days a week from 6:00 am to midnight (Central Time). You may also contact us by email. When calling or e-mailing, please have your order number and/or the zip code and last name of the person to whom the item was billed.