Apply for Fifth & Glam Credit
Buy Now, Pay Later with Fifth & Glam® Credit! At Fifth & Glam®, we’re dedicated to bringing you affordable products from the top names in makeup, skin care, fragrance and more so you can embrace your inner beauty, showcase your individuality and feel totally glamorous wherever you go. Plus, when yo...
Sales Tax
The United States Supreme Court recently decided an important case related to sales tax collection, and, in response to that decision, many states are now imposing taxes on online and other remote transactions. When a state enacts a sales tax law covering online or other transactions that take plac...
Down Payment by Check
In some cases, we may be able to accept a check by phone for your down payment. Please contact our credit department to see if this service is available to you.
Protection Plan Information
Overview What's Covered Terms & Conditions -->An economical way to protect your product from the unexpected! This covers parts and labor for repair or replacement: up to the value of your product, during the term of the plan. If your product becomes defective, it will be replaced quickly and...
How To Shop & Navigate Our Site
Easy tabbed shopping, quick access all in one place.
Exchanges
Depending on how your return is sent, it can take up to 10 business days for your package to be received and an additional 7-12 business days for the exchange to be processed and shipped out. Once shipped please allow an additional 5-7 business days for delivery.
How to Return/Exchange Items
Look for the return form in your package. Complete the form, indicating why you are returning the item and if you prefer a refund or an exchange. Returned items must be in their original, unworn, and new condition. A refund for returns will be made promptly upon receipt of the item. Shipping and pro...
Return Policy
Customer satisfaction is our #1 priority. If you are not completely satisfied with your purchase, please send your item(s) back to us within 60 days and we’ll promptly handle your refund or exchange. Returned items must be in their original, unworn, and new condition. Shipping and processing charges...
Down Payment Online
We are able to accept down payments online using MasterCard, American Express and Discover with United States billing addresses only.
Fifth & Glam Credit FAQs
Apply for Credit | Credit Account Details | Payments Applying for Credit How do I apply for Fifth & Glam Credit? Fill out a short form to get pre-qualified instantly and shop with confidence! Apply Now Pre-qualifying will have no impact to your credit score.--> There is no formal application ...
Credit Approval
You can view your order status by clicking Order Status at the top of our website and entering your order number and zip code. Also, if you are logged in to your account, you can visit Order History and click the View Order button for further details of each individual order.
Jewelry Sizes
When it comes to jewelry, one size doesn't always fit all. That's why we've provided sizing tools to ensure you select your perfect size and to make gift giving easier than ever. Click on “Jewelry Sizes” to learn more about our necklace and ring sizing! Jewelry ...
Pre-Approval Down Payment
In the credit approval process, we will evaluate your credit using several methods, some of which include a report from one of the credit bureaus and others from our own internal data. If your order exceeds pre-approval qualifications, a down payment may be requested on your order.
Refunds
Depending on how your return is sent, it can take up to 10 business days for your package to be received and an additional 7-12 business days for refund processing. If you paid by credit card, refunds should be reflected on your card statement within one billing cycle from the time we process your r...
Your Account
Your account is simply an area that we store your personal information for you. This is especially helpful to you when you shop our site again. You will not have to enter in your billing information and will only be asked a few security questions in order to complete you checkout – in a manner of se...
VIP Club FAQ
What are the VIP Club benefits? As a member of the VIP Club, you will enjoy free standard shipping on all of your orders, instant savings with auto-applied promotions and member-exclusive sales and sneak peeks. Plus, these benefits apply across our family of brands – Stoneberry, Masseys, Mason Easy-...
How to Find Promotions
One great way to receive information on upcoming promotions at is to sign up to receive our emails. This option is available at the bottom of each page on the website. Simply enter your email address and we will begin sending special offers and the latest trends within 1-2 weeks. Another option is t...
Down Payment Notification
If we cannot approve your order, we will send you a letter explaining why along with an opportunity for credit approval. The letter will include the down payment amount that you will be required to send before we can release your order. The remaining balance will then be placed on your credit accoun...
Women's Clothing Sizing
It is best to have someone take the measurements for you, measuring over undergarments only.Chest (Bust) Measure under your arms around the fullest part of your chest/bust, keeping the tape parallel to the floor. Waist Measure around your natural waistline. Keep the tape comfortably loose. Hip (Se...
Order Status
You may check your order status online anytime by visiting the Order Status page and entering your order number and billing zip code. If you have a website account with us, you may also view your order status by signing in to your account and navigating to the Order History page. You can also check ...
Men's Accessories Sizing
Spice up your style with some new accessories! Whether you need a new hat or a new pair of gloves, ShoeMall has the perfect look for you. Click on our “Men’s Accessories Sizing” link for more information on hat and glove sizing. Hats + Caps Size Head (inches) S 6-6...
Men's Shoe Sizes
We have all the men's shoes you need to fit your look! To find your perfect fit, use our US, Euro and UK size conversion charts — just click on “Men’s Shoe Sizes” above for more information! Also, because each brand is unique, sizing may vary. For the most accurate sizing, measure your feet while we...
Backorder Shipping Charges
No. Shipping fees are charged only once for the entire order once your first shipment is sent. If you cancel an item on backorder and were already charged for its shipping, that charge will be refunded to you.
Cancel Order Requesting Down Payment
If your order requires a down payment, and you are no longer interested in receiving the item, cancellation is not necessary. As long as a down payment is not received, your order will cancel within 90 days and will not affect future orders.
Credit Balance
You can check the balance of your credit account(s) by hovering over the account menu at the top of the website and selecting Check My Balance. If you are not signed in to your account, please sign in. You may be prompted to enter your 9-digit customer number from your account statement with the las...
Cancel Backordered Item
If you have been notified that the item you purchased is not immediately available for shipment, you may cancel the item by: Navigating to your Order History page and clicking on the related order number to open the Order Details page. Then, click on the Cancel Item link next to the backordered i...
Fifth & Glam Credit Terms & Conditions
Fifth & Glam® Credit Terms We make shopping even more convenient with our Fifth & Glam® Credit option. With Fifth & Glam® Credit, you can conveniently spread your payments over several months (subject to credit approval). Many payments are as low as $5.99 per month. Sorry, we can only s...
Promotion Code Not Working
If for some reason your promotional code doesn't appear to be working, please double check the expiration date and any exclusions related to the offer. If the offer has not expired and doesn't carry any applicable exclusions, please contact us for additional assistance.
Terms of Use
This Terms of Use Agreement (the “Agreement”) applies to any and all websites, apps, and online services associated with Mason Companies, Inc., its affiliates and subsidiaries, including without limitation, B.A. Mason, Inc., and including its trade names, including without limitation, B.A. Mason, In...
Shipping Address
Yes. During the order process, enter the name and address of the person you would like the package sent to into the shipping information section.
Recall Information
Current recalls: Sakar International Recalls Multi-Purpose Helmets Due to Risk of Head Injury Stoneberry/Figi's Gallery Items: 460663 Stoneberry/Figi's Gallery SKUs: 1321970-2 Recall Date: January 19, 2023 This recall involves helmet model Credhedz Lizard from Sakar International. Credhe...
Changes to Order with Down Payment
Because the order is still in the credit approval system, we are not able to make any changes to that order. If you would like, we can cancel this order and place a new one for you. Please note, you may be required to make a down payment on the new order as well. If that is the case, a new letter wi...
How to Use Pre-Approval Codes
Applying a Pre-Approval Code to Your Order Once you have added your items to your shopping cart, click the Check Out button. If you are not signed in to your account, you will be directed to the sign in page. Please sign in. If you do not have an account, please create one at this time. Continu...
Multiple Promo Codes
Only one promotional code can be used on each purchase. The code you enter last will be the discount applied to your current order. If you type in a specific promotional code, this will override any promotion from an online advertisement.
Product Questions
Need help? Our customer service representatives are ready to help you seven days a week from 6:00 am to midnight (Central Time). You can also contact us via email.
How to Receive Promotions
If the promotion is advertised on the website, the discount can be applied during the checkout process. You may need to enter a promotion code in your shopping bag and click "apply code" for some promotions. Please be sure to read all of the details of the offer to be sure it applies to your purchas...
Make a Credit Payment Online
Yes! Simply Sign In or Create an Account. Once you’ve logged in to your account, visit the Make a Payment page and follow the step-by-step instructions. It's a quick, easy and secure way to make your payment.
Warranty Information
Many of our products have manufacturer warranties. If you purchase an item that has a manufacturer's warranty that information will be included with your order. Stoneberry and Fifth & Glam also offer protection plans (or extended warranties) on our applicable products. You will be able to choose a p...
Down Payment Amount
The down payment amount depends on several factors. Each order is evaluated on an individual basis, and we will determine the down payment required based on a credit evaluation. Some of the factors used in that credit evaluation include your history with us as well as a report we get from one of the...
Men's Clothing Sizing
Come one, come all sizes! How To Measure Neck Place an index finger under the tape to ensure a comfortable fit, and measure around the fullest part of your neck where your shirt collar would sit. Shirt Collar Lay the collar of a shirt flat and measure from the center of the collar button to the ...
Exchange Charges
The item(s) requested for exchange will be sent to you free of shipping charges. You will need to pay the shipping fees to return the item(s). We do offer our "Return Label" as a return option. Simply return your package to a FedEx location. Please visit https://local.fedex.com/en-us to find the nea...
Multiple Uses of Promo Codes
Yes! Unless the offer states otherwise, a promotional code may be used an unlimited number of times until the deal expires.
Forgot My Password
Sure we can. Click the "Sign In" link at the top of any page. Then click on "Forgot Password?". Follow the instructions, and we will email you a link to reset your password.
How to Use Promotion Codes
Applying a Promotion Code to Your Order Place qualifying items* into your shopping bag/cart. In the text box underneath the "Apply Promo Code" title, enter the promo code indicated on the email or website. Then, click the "Apply Code" button to receive the discount. *Note: Some brands do no...
Cancelled Order
If your order is cancelled before shipment, a notification email or letter will be sent containing cancellation information.
Secure Shopping
Fifth & Glam is deeply committed to your online order security. Shopping at Fifth & Glam is always safe and secure. We take every step to ensure the security of your personal information such as your name, address and credit card number. Fifth & Glam uses industry standard, state-of-the-art VeriSign...
International Shipping
Unfortunately, we can only ship to addresses in the USA and US territories including Puerto Rico, Guam and APO addresses.
Men's Shoe Widths
Wide, narrow or medium widths? We have you covered! We offer many shoes in multiple widths from slim (A2) to extra wide (E6)! Find your perfect width with the information below. Note that because each brand is unique, sizing may vary. For the most accurate sizing, measure your feet while wearing th...
About Fifth & Glam
Fifth & Glam was created to help you shine. It goes without saying that you're beautiful, but radiating confidence and positivity - your inner beauty - is as important as anything. It brings out the best in you, every day. And if using the best beauty products brings out the best version of you, the...
Shipping Methods & Charges
Standard* In-stock items normally leave our warehouse within 24 hours of receiving your order. Standard deliveries will arrive via USPS or FedEx Delivery. Depending upon where you live, your package should arrive in 5-7 business days. Merchandise Total Is: Please Add: ...
Email Unsubscribes
Every e-mail message we send you has an "unsubscribe" link that you may use to remove yourself from our list. You may also contact us and request to be removed. You will be removed from our email list within 10 business days of unsubscribing.
Payment Options
Fifth & Glam Credit At Fifth & Glam, we give you the credit you deserve. With the Fifth & Glam Credit plan, you can enjoy your fabulous new beauty now—with no money down and affordable monthly payments as low as $5.99/month* (Subject to credit approval - See terms and conditions for details). Get pr...
COVID-19 Update
We Are Here To Serve You Through COVID-19 At our company, the safety and stability of our customers and employees is our #1 concern. We have transitioned much of our business to home-based operations, and for our team members that continue to serve you within our facilities, we have implemented res...
VIP Club Terms and Conditions
VIP CLUB TERMS AND CONDITIONS Thank you for joining the VIP Club. These are the terms and conditions ("Terms") for the VIP Club. These Terms are between you and Mason Companies, Inc. and its affiliates, subsidiaries, and brands, including without limitation, ShoeMall®, Stoneberry®, Masseys®, Mason...
Update Account Information
Simply click the login link at the top of any page on the websites. Enter your name and password (we can help you remember if you like) and you're in. It's that easy.
Email Subscriptions
We'd love to keep you in the loop! Just scroll to the bottom of any page on our website, and enter your email address in the Sign Up For Email field. Then hit enter or click the plus sign, and you'll hear from us soon!
Down Payment Received
It usually takes 7-10 days for us to receive and process your check after you have mailed it. In rare circumstances, we are required to hold a check for up to 25 days before the order can be released. Should this happen to you, we will notify you by letter with additional information. Once your paym...
Ordering
To order online, simply add your favorite items to your shopping cart and click Check Out. You can also place orders over the phone by contacting us. Customer service representatives are available between 6 a.m. and midnight (CST), 7 days a week.
How to Make a Credit Account Payment
Visit the Make A Payment page online and follow the step-by-step instructions. It's a quick, easy and secure way to make your payment. Or, simply mail your payment in the envelope included with your monthly statement. If you lost your statement or still have questions, please Contact Us. Customer s...
Cancel Order
Yes, as long as your order has not begun processing, you can cancel your order online from your order history page or change your order by calling our Customer Service Representatives. To cancel unshipped items on a specific order, click on the related order number from your Order History page and u...
Women's Accessories Sizing
Spice up your style with some new accessories! Whether you need a new hat or a new pair of gloves, ShoeMall has the perfect look for you. Click on our “Women’s Accessories Sizing” link for more information on hat and glove sizing. Hats + Caps Size Head (inches) S ...
Women's Shoe Sizes
We have all the women's shoes you need to fit your look! To find your perfect fit, use our US, Euro and UK size conversion charts — just click on “Women’s Shoe Sizes” above for more information! Also, because each brand is unique, sizing may vary. For the most accurate sizing, measure your feet whil...
Shipping & Processing Time
Most orders ship within 24 hours after credit approval and order processing. Standard shipping time is 5-7 business days after credit approval and order processing, and priority shipping time is 3-5 business days after credit approval and order processing. Express shipping time is 1-3 business days ...
Backorder Status & Shipping
If an item is on temporary backorder, we will send you a postcard in the mail with its expected ship date. If we have your email address on file, we will also send you an email notification. You can check on a backordered item either by clicking on Order Status at the top of the website, or by conta...
Privacy Policy
This Privacy Policy (“Policy”) applies to information collected by Mason Companies, Inc., and its subsidiaries and affiliates, including without limitation, B.A. Mason, Inc., and its brands, including without limitation, ShoeMall®, Stoneberry®, Masseys®, Mason Easy-Pay®, K. Jordan®, Maryland Square®...
Women's Shoe Widths
Wide, narrow or medium widths? We have you covered! We offer many shoes in multiple widths from super slim (A4) to extra wide (E6)! Find your perfect width with the information below. Note that because each brand is unique, sizing may vary. For the most accurate sizing, measure your feet while weari...
Heel Height Guidelines
Height done right! Heel heights are measured on the middle of the heel (click on “Heel Height Guidelines” for a visual). Heel heights are also determined by the size of the shoe. As the shoe gets larger, the heel gets proportionately higher. In other words, the heel on a size 6 will not be as high a...
